Privacy Policy

Last Updated: December 5th, 2025

At Dune Rouge Atelier, we value your privacy and are committed to protecting your personal information. Please read the following privacy policy to understand how we collect, use, protect, and disclose your personal information.

1. Information We Collect

When you visit our website (www.dunerouge.com), the following types of information may be collected:

• Personal Information: Your name, email address, phone number, mailing address, and other contact information.
• Payment Information: Your credit card or other payment method details (processed securely by third-party payment processors; we do not store your full card details).
• Browsing Data: Your IP address, browser type, device information, and browsing behavior on our website (e.g., clicks, page views).
• Other Information: Feedback, customer service interactions, and other information you voluntarily provide.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and manage your orders and transactions.
• To provide customer service, including responding to inquiries and handling returns or exchanges.
• To send order confirmations, shipping notifications, and other order-related communications.
• To provide personalized shopping experiences and product recommendations.
• For marketing purposes, such as promotional emails, offers, and newsletters (only with your consent).
• To improve our website, products, and services.
• To comply with applicable legal obligations.

3. How We Protect Your Information

We use industry-standard security technologies and procedures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption to protect data during online transactions and payment processing. Access to personal data is restricted to authorized personnel only.

4. Sharing Your Information with Third Parties

We do not sell your personal information. We may share your information only with the following third parties as necessary:

• Payment Processors: To process your orders and payments securely.
• Logistics & Shipping Partners: To fulfill delivery services, we provide necessary information (such as your name and address) to our shipping carriers.
• Legal Requirements: We may disclose your personal information to government agencies or other parties if required by law or to protect our rights.

5. Use of Cookies

Our website uses cookies to collect browsing information and enhance your user experience. Cookies are small files stored on your device that help us analyze website traffic, remember your preferences, and improve site functionality. You may disable cookies in your browser settings, though this may affect certain features of the website.

6. Your Rights & Choices

• Access and Update: You have the right to access, correct, or request deletion of your personal information at any time.
• Opt-Out of Marketing Emails: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email.
• Disable Cookies: You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will promptly delete it.

8. Changes to This Privacy Policy

We may update this privacy policy periodically. Any updates will be posted on this page with the revised effective date. We encourage you to review this page regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us:

• Email: thelightin2016@gmail.com
• Phone: +86 17814680490